Five moves, running continuously.
Observant runs the whole loop on its own — meeting each user, watching what they actually do, following up in the moment, and surfacing what you'd never hear otherwise. It repeats for as long as learning mode is on; the longer it runs, the more it knows each user.
Meet each user on their own line.
A warm first conversation — in your product, a browser companion, or email. Their pick, never a shared channel. Observant learns who they are and what they're here to do.
Watch real behavior, not stated intent.
Light periodic check-ins plus the signals from what people actually do. Questions land in context — tied to a workflow they just finished, not floating in a vacuum.
Open a 1:1 the moment something's interesting.
A drop-off, a power move, a churn signal — Observant starts a deep-dive while it's still fresh in the user's mind.
behavior-triggered, automaticallyYour team's questions, threaded in live.
Drop a question to Observant and it weaves into ongoing conversations across everyone you're learning from. Need to hear it yourself? Ask for a live 1:1 and Observant finds the time.
What matters rises to the top.
Patterns surface on their own as conversations add up. Or ask a question across everyone and get a grounded answer — in your users' own words — in minutes.
A private line, wherever your user already is.
Observant doesn't pull people into a separate tool — it opens a one-to-one line inside a surface they already use. You offer the surfaces; each user picks one. Never a shared channel.
The webhook is the native path — Observant lives inside your product, not beside it.
Native to your build — forward user & behavior events over a webhook, and Observant opens a 1:1 right in your UI, in context.
A Chrome extension that pops up when it spots something worth asking — a drop-off, a rage-click. Best for web apps.
Quiet, async check-ins for users who'd rather reply from the inbox. Any product, no integration.
What keeps your users showing up.
People keep talking when there's something real in it for them — so Observant rewards them in your own product, not a gift card.